STEP① Reservation

All properties under our operation could be reserved online, please follow the guidance of the reservation instructions.

Fees vary according to facilities, peak season, and number of guests. For details, please confirm on the reservation page of each facility.

For reservations on the same day, please call us to confirm availability.
Calling or Email are both available.

Tel: 075-708-8568 (Working hours: 9 a.m.~7 p.m.)

Email: info@hana-guesthouse.jp

STEP② Payment

Please remit the fees in advance or pay by credit card.
Contents regarding payment would be sent to your email after reserving successfully.
Please confirm the content and the amount of money transaction before making the payment.

STEP③ After Reserving

After making the payment, a confirmation email would be forwarded.
Detailed map of the selected accommodation, introduction of check-in methods, etc would be included.

STEP④ Check-in

Please go directly to the facilities after 3 PM. Inform us of your arrival time in advance. Our staff would set schedule with the informed arrival time to welcome you in the facility. Please go to the facility by yourself.

Our staff will have a explanation of the check-in procedures, the facilities, the use of equipments and some special notifications, etc. In addition, we will provide advice on the nearby area and Kyoto in general.

STEP⑤ During your stay

There is no staff at the house. Please feel free to contact us if you need anything. We have our office in city that could respond to any situation, either by phone or heading to the property if necessary.

Towels and tea,coffee are refilled every 3 nights by default. The charging option also supports bedding swapping and cleaning. Please let us know three days in advance if you need these services. Regarding other needs, please consult by all possible means.

STEP⑥ Checkout

Check-out finishes at 11 a.m. Please close the door to make sure it it locked. Please double check to make sure there is nothing left behind.