OUR RESPONSE TO THE CORONAVIRUS (MAY 1, 2020)
I would like to express my sincere gratitude for your exceptional support.
Hana Guesthouse (Operating: Tosei Co., Ltd.) considers the health and safety of customers and employees first as a countermeasure against new coronavirus infections, and makes the following efforts so that customers could have a ensured safe stay. May 1, 2020
(1) Guest house-related initiatives
(1) Simplification of check-in procedures
We will check in at the facility where you are staying. We will respond by changing the explanation and facility guidance of 30-60 minutes to a minimum of 10-15 minutes.
In consideration of the health and safety of our customers and public health, our customer service staff will respond as follows:
①Body temperature check before going to work (not exceeding 37.3 degrees Celsius)
②Wearing a mask
③Wearing a face guard
We measure body temperature using a non-contact thermometer for all guests, check their health status, and name, address, and body temperature in the check-in materials.
For guests exceeding 37.3 degrees Celsius, we would have to decline the stay.
The accommodation fee will be refunded in full.
(2) Minimize contact during your stay
In the case of consecutive nights (more than 3 nights), we have recommended intermediate cleaning, but for the time being, we will refrain from cleaning in order to avoid unneeded contact.
Towels and necessary amenities will be provided up to 3 nights at check-in. If you are staying for more than 3 consecutive nights, towels refill will deliver by our staff on the third day if it is needed.
(3) Thorough cleaning after check-out (ventilation, disinfection, sterilization)
After the customer has checked out, we will take more time than usual to clean every detail, disinfect the room by wiping and cleaning with alcohol, take extra steps to grant a better air ventilation.
(4) In addition, alcohol disinfectants are provided in all facilities
We have added disinfectants to each property to create an environment where customers could enjoy a safer stay.
(5) Strengthening of periodic disinfection
We thoroughly disinfect tables, doorknobs, doors, hand singing, and other areas where customers have many opportunities to touch.
(2) Initiatives within the Company
(1) Wearing a mask at the time of going out and leaving the office
We use masks when leaving the office.
(2) Thorough physical condition check, setting additional alcohol disinfectant.
We check body temperature, disinfect body parts that are more likely to be engaged with contact such as hands and fingers.
Employees who have a fever of 37 degrees or higher or people who are not in good physical condition are on vacation before they fully recover. After the recovery, the observation period would last for at least two weeks before they could be engaged with any other employees or evolve in the customer service.
(3) Reduction unnecessary contact ・ and meetings
In addition to prohibiting employees from traveling on unnecessary and urgent business trips, we also inform them to refrain from traveling abroad, meetings and events where an unspecified number of people gather, as well as attendance at dinners and meetings on a working basis.
(4) Implementation of a stagger working schedule
We work to prevent infection by commuting to avoid rush hours.
Note that the above may be updated in accordance with the policies of the Japanese government and related organizations in the future. In that case, We would update accordingly.
We would like to ask for your understanding and cooperation.