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Customer Review for December 2025

  • お客様の声

As of December 2025, Hana has received a total of 1,664 verified guest reviews on Airbnb, maintaining a strong overall rating of 4.94. Over the past eight years, we have focused on preserving the quality of Kyoto machiya architecture while delivering attentive, thoughtful service—gradually building a trusted accommodation brand.

Currently, Hana operates 13 fully private, standalone machiya townhouses across Kyoto. Even during the peak winter travel season, all properties continue to maintain high ratings within the 4.93–5.0 range. These consistently positive reviews reflect not only appreciation for the design and comfort of our spaces, but also trust in our day-to-day operations and service standards. Guests frequently mention keywords such as “quiet,” “clean,” “family-friendly,” “well-equipped,” and “responsive host”—feedback we value deeply.

The newly launched properties in November, Cala Villa and Roman Villa, quickly received their first guest reviews, both earning an encouraging perfect rating of 5.0. This marks a wonderful beginning for these beautifully crafted machiya, where tradition meets modern comfort.

Among our properties, Oneness Villa continues to be one of the most beloved. Since its launch, it has consistently received outstanding feedback and this month once again retained a perfect 5.0 rating—a testament to its enduring appeal.

Meanwhile, Serenity Villa which opened earlier this year, is currently welcoming its first guests and has not yet received an official rating. We invite you to stay tuned as it continues to build its review history.

In addition, four Hana properties have earned Airbnb’s “golden wheat” badge, a symbol of long-term high ratings, excellent guest experiences, and sustained trust from travelers. This recognition represents a meaningful affirmation of both property quality and operational consistency.

We sincerely thank every guest who has chosen to stay with Hana. Your honest feedback and continued support motivate us to refine our spaces and services each day. Looking ahead, Hana will remain committed to offering memorable, return-worthy stays through the unique charm of Kyoto machiya living.

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お客様の声

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