- CANCELLATION POLICY
General Terms & Conditions for Accommodation Contract
Guest’s right to cancel agreement
•Guests may cancel an accomodation reservation by providing notice to the Facility.
•The Facility may demand payment of a cancellation fee in accordance with Appended Table 2 when the guest cancels all or a portion of an accomodation agreement for reasons attributable to the guest (excluding when the Facility has stipulated a payment deadline for application fees and requested payment of said fees in accordance with the provisions of Article 3, Paragraph 2 of the Accommodation Contract but the guest cancels an accomodation agreement prior to said payment). Furthermore, for reservations made through an internet-based reservation site, the cancellation rules for said reservation website shall apply.
•The Facility may deem an accomodation agreement to have been canceled by the guest in cases where the guest does not arrive by 7:00pm (or, one hour after the estimated time of arrival previously specified by the guest) on the day of their reservation and has not contracted the Facility.
Appended Table 2 Cancellation Fees (Related to Article 5, Paragraph 2 and Article 13, Paragraph 2)
|Cancelation fee||No stay||Same day||1-7 days prior||8-14 days prior||15-30 days prior|
|Cancelation fee||Accommodation charges||Option charges|
|1-7 days prior||100％||100％|
|8-14 days prior||50％||100％|
|15-30 days prior||30％||50％|
•Cancellation fees are calculated from the data notice of agreement cancelation is received from the guest.
•Cancelation fees are indicated as the percentage of the base accomodation fee.
•If the number of agreed days is reduced, the cancelation fee will be applied to the number of days by which the agreement was reduced.